Cosmic Cow Pie: Connecting the Dots


5 Favs From NAR 2011

5 Favorite Take Aways from the National Association of Realtors 2011 Convention in Anaheim, California including tips from Anaheim Convention Center Michael Eisner and Jack Canfield.

Just returned from the NAR 2011 Convention with some great information.

2012 is less than 45 days away. The five best practice concepts might be a jump start on business or personal plan ideas.

The Anaheim Convention Center is located on the outskirts of Disneyland Over 20,000 members of the National Association of Realtors and service providers came together to learn and share with one another in this ever changing new world. 


Take Away 1.    Stay in budget: from Michael Eisner.

One cannot think of Disney and not think of the name Michael Eisner.  His accomplishments speak for themselves and his ability to lead a team to success.

Michael Eisner has been a leader in the American entertainment industry four decades. He began his career at ABC, where he helped take the network from number three to number one in prime time,  In 1976, he became president of Paramount Pictures, turning out hit films such as Raiders of the Lost Ark, Saturday Night Fever, Grease, and Terms of Endearment. This string of critically acclaimed and blockbuster films led the studio to become number one in box office and profitability in both theatrical movies and network television production.

In 1984 Michael assumed the position of Chairman and Chief Executive Officer of The Walt Disney Company and, in the ensuing 21 years, transformed it from a film and theme park company with $1.8 billion in enterprise value into a global media empire valued at $80 billion.

In 2005, Michael began the “next act” of his career by founding The Tornante Company, a privately held company that invests in, acquires, incubates, and operates media and entertainment companies.

Michael emphasized working within financial boundries.. make things happen within the framework of what you have.  Don't overspend, keep it in the box as far as the cost and out of the box as far as thinking.  I have been using the Disney "box" planning formula since 1979 and use it every year to create a plan that ALWAYS works when the boxes are followed in the action footsteps.

Identify a budget for your business and stick to it.  Think of creative ways to achieve the goal within your budget to stay on track and take your business to the top like Michael has done four decades. 

Michael Eisner shares: "Everyone has growing pains it's just part of the process."  Keep seeing the green and going forward. 


Take Away 2.   Rule of 5: Jack Canfield

Jack Canfield Carra Riley







Jack Canfield and Carra Riley with "Know Your Monkey™" in hand.

Jack shared J. Paul Getty's Success strategies.

  1. Rise early
  2. Work hard
  3. Strike Oil

Motivate yourself to do something different.  Change your behavior, do something different.

Walk away from negative talk or behavior. 

Change the word can't to won't and see what a difference that makes.

Drop the word can't, change to: I wish I was able to.

Television is an income reduction box.  Watching it reduces your income!

Chicken Soup for the Soul  aka Jack Canfield series..... was rejected by 144 publishers so when you think of quitting think of the dedication it took to present his book to 144 publishers.

Now this is interesting.... who do you hang out with?  "You are the average of the 5 people you spend the most time with.  Hang out with people making more money than you."

Rule of 5:   Do 5 things a day to help you get to your goal.  Your self talk should be "what 5 things am I going to do to day to achieve my dream?"


Take away 3Learn about personality types and how different people fit with your traits.

The Council of Real Estate Brokerage Managers  CRB sponsored a class on Managing and Leading Teams taught by National Real Estate Educator Brad Hanks.

Every business could be considered a team and a very helpful idea to increase productivity and consumer satisfaction it is to learn about different personalities and how they work together in a DISC assessment test. 

The typical American company bases 80% of their hiring decisions on the "intellectual" aspect of an individual: skills, resume, training and experience.

The National average rate of successful hiring is less than 50% because of Behavior or Style incompatibility.  Here in lies the major disconnect or wrong hiring practice.  The person can do the job but it is not getting done.  By using the DISC assessment method an employer can better understand the thinking process of the potential hiree and see if the person is a good fit with the vision and direction of the company. 

The important take way is to really learn about how different people think and adjust what you do and how you present what you have to share accordingly if you are in sales. The DISC study does require an action item on your business plan to help balance the way the work flows in all environments and the type of communication that will be successful. 

CRB is just completing some major modifications in their courses and have added many new trainers to their instructor cadre.  I am delighted to share the fact I am a new CRB instructor and look forward to talking to you about the classes and the program designation that can be presented in your area.

Find out more about obtaining your CRB designation, many progressive classes and National instructors contact the Council of Real Estate Brokerage Managers. 


Take Away 4 Learn the new technology tools.

Technology Super Stars  Bill Lublin, Jay Thompson, Chris Smith, Nobu Hata, Todd Carpenter shared the latest web sites and tools to know about today.  Check out Bill and Chris on their mobile devices during the presentation.  If you are not mobile... you should be!

Bill Lublin Chris Smith Evernote  is a must have app.

"Inducted into the Apple "App Hall of Fame", NY Times "Top 10 Must-Have Apps", Winner of the Best Mobile App Award from TechCrunch, Mashable and the Webbys."

Evernote turns the iPhone, iPod Touch and iPad into an extension of your brain, helping you remember anything and everything that happens in your life. From notes to ideas to snapshots to recordings, put it all into Evernote and watch as it instantly synchronizes from your iPhone to your Mac or Windows desktop. See why millions of people worldwide use Evernote:

Drop Box   for sharing in the cloud!

Sugar Sync    for more sharing in the cloud.

Now get your own Personal Cloud! File sync and online backup for all your devices including PC, Mac, iPhone, iPad, Android, BlackBerry, and more!

In a head-to-head review of SugarSync, Dropbox, Apple’s iCloud, Amazon’s Cloud Drive, Google, and many others, SugarSync was named the “Ultimate Victor” as the best online storage solution of 2011.

Track this now to see what people are saying about you, your company and your brand.

Twittrratr How do you rate and is it positive or negative, what are people saying?  search any thing you want like: buying a new house in Phoenix Arizona.  Buying a ______ (whatever you sell) and see who is tweeting about what you do.   Type any address to get a walk score and see what is nearby and how far you are from aything.   iphone app to see what is going on around you locally.

NOW foursquare matters: localmind connects with "local check ins" to help you find out about where you want to go.. how crowded a place is and what the hours are etc.

Localmind is a new service that allows you to send questions and receive answers about what is going on—right now—at places you care about.

Google Places  

MUST be in Google Places!  Must get past clients to give you reviews.  Participate and share the Google Connection.  40% of mobile searches are local in nature.

Google+ BE there... "get past the Google Creepyness and just say 'What's Next?'"

Scott Carpenter, social media expert from NAR says the most important aspect of social media is to:

"Prove to me that I can trust you."   Create relationships in social networks and do business on your website.  Spend more time on Linkedin.  Get recommendations online for Linkedin.  Make sure your profiles are correct on Zillow, Truilia, and


Take Away 5:  Be part of making the world a better place! 

NAR President Ron Phipps led the keynote session with poise and inspiration. He honored our men and women of the armed services and requested us to take action in expressing gratitude.

"If you see someone in uniform, stop and THANK THEM for service to our country."

 Ron also presented the REALTOR Good Neighbor Award Winners and encouraged each and everyone of us to join the Good Neighbor Society. 

"Capture the good neighbor heart and put it into action. We have 1,000,000 Realtors... see what 5 did!"Good Neighbor winners

"For the past 12 years the Good Neighbor Awards program has recognized Realtors® who are devoted to strengthening communities through volunteer work and helping those in need. The five individuals named as this year's REALTOR® Magazine Good Neighbor Award winners are leading examples of how Realtors® value service and are committed to improving communities.

The 2011 Good Neighbor Awards winners are:

  1. LeRoy J. Bendickson, Edina Realty, Edina, Minn., for National Multiple Sclerosis Society, Minnesota Chapter
  2. Marta Karpiel, Alain Pinel Realtors®, Carmel, Calif., for Freedom Fields USA
  3. Vito A. Pampalona, Vito Anthony Homes, Rochester, Mich., for the Yellow Ribbon Fund
  4. Judy Pitt, Wright Kingdom Inc., Boulder, Colo., for Kazi Yake (His Works)
  5. Wayne J. Shaffer, Shaffer and Associates, Santa Cruz, Calif., for St. Francis Catholic Kitchen, Siena House Maternity Home, and Jesus Mary Joseph Home

The Good Neighbor Awards have been granted annually since 2000 and are presented by NAR’s REALTOR® Magazine. Winners receive a $10,000 grant for their charity and a $2,000 Lowe’s gift card, and are profiled in the November-December issue of REALTOR® Magazine.

Lowe’s ( and HouseLogic,   are sponsors of the Good Neighbor Program

Ron leaves us with the vision of going out to help our world and make it a better place! 

"We are at the tipping point of changing the future in so many ways... go back to the problem and leave a bright future for our children and grand children......

We fail if we give up. "

To get our country back on track we have to help one another.... what do you think? 

Ready for 2012?

Carra Signature Large


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Cosmic Cow Pie

Carra Riley

Comment balloon 14 commentsCarra Riley & Declan Kenyon • November 21 2011 05:48PM


Carra,  Sounds like you got everything you possibly could out of the convention.  Good for you.  I love Jack Canfield with his soup and all.  Wish I could have attended.  Its my own fault for not jumping on the bandwagon.  Thanks for sharing with us.  Darn - I missed it!!!!

Posted by Belinda Spillman, Colorado Living! (Aspen Lane Real Estate Colorful Colorado) about 9 years ago

Carra this is fabulous advice for all of us to ramp up and get our plans in order for 2012.


Featured in BananaTude

Posted by Anna Banana Kruchten CRS CRB, Phoenix Broker, 602-380-4886 (HomeSmart Real Estate BR030809000) about 9 years ago

Belinda ~  You can put next year's convention on your 2012 planning!  It will be at Disney World... Jack is such an inspiration.  I have talked with him at several events and given him a few monkeys! 

Anna ~  Thank you so much for the feature.  Hope it helps and gets people going with 2012. I am excited about being on the new instructor cadre for CRB.  The classes really get brokers outside of the box in drilling down to the bottom line with both the office culture and profitablity. 

Posted by Carra Riley & Declan Kenyon, Helping people Transition at all ages! (Brokers Guild Cherry Creek Ltd) about 9 years ago

Thank you for summing all this great information into one post. And thank you for listing those great tools in step 4.  I will be reviewing each one.   Visited your site and like the testimonials on the side bar.  Have a great Thanksgiving.

Posted by Kathy Toth, Ann Arbor Real Estate Experts - Kathy Toth Team (Ann Arbor Market Center Keller Williams) about 9 years ago

Kathy ~  So glad you liked the summary.  There was so much more but it would be a book to share!  The links in Tip 4 are really great... the can be installed on your website and people can see how far things are from your listings.  Very cool to be able to share with buyers.  You have a Happy Thanksgiving too! 

Posted by Carra Riley & Declan Kenyon, Helping people Transition at all ages! (Brokers Guild Cherry Creek Ltd) about 9 years ago

Amazing amount of great info from NAR convention you shared are a great resource of the here and now  & wake up and do something changeable & different...have a wonderful holiday!

Posted by Ginny Gorman, Homes for Sale in Southern RI and beyond (RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate) about 9 years ago
Carra thank you for sharing your takeaways from the conference. Lots of great information here to bookmark and remember as I finish my 2012 business plan.
Posted by Cindy Jones, Pentagon, Fort Belvoir & Quantico Real Estate News (Integrity Real Estate Group) about 9 years ago

Carra, So much information..great read.

I like Michael's "....keep it in the box as far as the cost and out of the box as far as thinking.''

Great photo of you and Jack.

Congratulations on becoming a CRB instructor.

Posted by Margaret Rome Baltimore 410-530-2400, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) about 9 years ago

Ginny~  So great to see you and read that you liked Jack Canfield's suggestion... he is certainly an inspiration and to the 20,000 Realtors at the convention he brought a new level of thinking!  You have a great Holiday season too!

Cindy~  Like the new photo and good to see you!  Wonderful to read that 2012 planning is almost done.... those with a plan reach their goals!  You know that so well!  Happy Holidays to you!

Margaret ~ Margaret ~  Always good to see you.  Fun stuff going on with new inspiration.  Thank you on the CRB status... I am excited about that too.  Would love to come to your area we could create all kinds of fun and learning experience!  Happy Holidays to you too!

Posted by Carra Riley & Declan Kenyon, Helping people Transition at all ages! (Brokers Guild Cherry Creek Ltd) about 9 years ago


Just stopping by to wish you a Blessed Day!


Posted by Kathleen Daniels, Probate & Trust Specialist, Probate Real Estate (KD Realty - 408.972.1822) about 9 years ago

Kathleen ~  I had a great Thanksgiving... thank you so much!  Hope you did too!

Posted by Carra Riley & Declan Kenyon, Helping people Transition at all ages! (Brokers Guild Cherry Creek Ltd) about 9 years ago

Cara, yes it's December and I finally caught up with your great post! I appreciate the time and effort you made to bring the NAR meeting to my screen with the best nuggets of what happened there. Thank you and have a great holiday!

Posted by Emily Medvec, Realtor | Serving Santa Fe & Northern NM (eXp Realty LLC) almost 9 years ago

Emily, So happy to share and be of help!   Happy Holidays to you too! 

Posted by Carra Riley & Declan Kenyon, Helping people Transition at all ages! (Brokers Guild Cherry Creek Ltd) almost 9 years ago

Carra, Thanks for sharing these rather detailed notes for those of us who could not attend, always something good to learn.

Posted by Bob Crane, Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities) about 8 years ago